If the generator has been in your possession for quite a while. there’s a possibility that it’ll be hard to start. Before calling our service for help, try these procedures first:

1. Check the oil level.
2. Check fuel level and add if needed, make sure fuel has not been contaminated or did not go stale.
3. Change/check your spark plugs.
4. Make sure that the generator’s fuel valve is open.

There are two types of engine oil. For gasoline generators, use SAE-30 or multigrade 5W-30W. For diesel generators use SAE-40.

For diesel engine generators, use diesel. For gasoline generators, use unleaded gasoline. USING THE WRONG FUEL WILL DAMAGE YOUR GENERATOR.

Some of our retailers are also service partners. In addition, we have approximately 40 accredited service centers across the country (with an insert in your operator manual kit). If you are in metro manila or you are having trouble contacting your nearest accredited service center, you can call our service head at (+632) 8 638 1569.

A portable generator can work for your house provided that you have chosen the right specifications and watt usage of the appliances you want to run through the generator.
Note:
• If your generator is used as a stand-by power source when utility power failure occurs, take note that a licensed and registered electrician should install your generator and that it must comply with the local electrical code.
• Please do not run your generator inside your house for it emits carbon dioxide, which can be detrimental for you and your family’s health.

The generator you purchased should always be shut down when refueling, when performing checks, and filling oil with.

No, you cannot. You must have the generator run before a load is applied to it. Moreover, remove the load before you shut it down. Tampering with the engine speed is not allowed since the RPM.s are factory set.

It is highly recommended that your generator should undergo a test run once a month together with a 30% load.

The best place to keep your generators in is within a clean and dry place that is well ventilated and is away from flames or sparks.

Maintaining diesel operated generators are more tedious than generators which are run by gasoline. Here are the different procedures in maintaining diesel-powered generators:

A. Daily Measures
1.Check the genset for loose parts; signs of corrosion on parts, traces, and dust build up.
2.Make sure the coolant heater is securely in place and inspect it for signs of wear
3.Check the oil level and add oil if necessary
4.Make sure that the charge-air piping is connected securely to the radiator and inspect it for signs of wear.

B. Weekly Measures
1.Check the air cleaner for debris and clean it if necessary
2.Check the float voltage reading on the battery charger and adjust the voltage as necessary
3.Drain the water from the bottom of the fuel filter housing.
4.Drain the water from the bottom of the fuel tank until the diesel fuel appears.

C. Monthly Measures
1.Take a sample of the coolant with hydrometer and check its concentration by referring to the service manual from the manufacturer
2.Check the belt for proper tension and inspect it for signs of wear
3.Drain the condensate from the condensate trap.
4.Check the charge on the starting battery and examine the connections for looseness and corrosion.

D. Semiannual Measures
1.Replace the oil and oil filter, regardless of whether the genset has been used in a non-simulated power outage.
2.Replace the coolant filter, regardless of whether the genset has been used in a non-simulated power outage.
3.Clean the crankcase breather according to the service manual from the manufacturer.
4.Replace the air cleaner element, regardless of the level of debris accumulation
5.Check the connection of the radiator hoses and inspect for signs of wear.
6.Change the fuel filter, regardless of the level of sediment accumulation

E. Annual Measurements
The genset should have a thorough annual cleaning of its cooling system

If a generator is solely purchased for consumer applications, the warranty is good for one year starting from the date of purchase of the generator. Meanwhile, if the generator is purchased for business or commercial applications, the warranty period will be ninety (90) days from the date of purchase.

If you ask for warranty service, you must show dated proof of purchase and you must notify the company within the warranty period.

The warranty service covers the repairs and other replacement of any part provided that:
• There is no obvious evidence of misuse or abuse.
• There were no repairs attempted by people not authorized by the company.
• There were no changes, modifications, additions or deletions that were made to the product after its delivery.
• The product has not been used for applications that it is not designed for.

Inverters used for Promate 100 is a pure sine wave inverter which is suitable for electronic gadgets, while the inverters of Promate 120, 240, and 240s are modified sine wave inverters.

• Promate 240s - 100 watts (max.)
• Promate 240 - 30 watts (max.)
• Promate 120 - 30 watts (max.)
• Promate 100 - 100 watts (max.)

No. Using chargers which are not prescribed by Promate will damage the charging system of a Powerstation unit.

No. Never connect printers to a Powerstation. Most printers during operation uses high current which will damage the inverter of a Powerstation. Only connect loads or appliances prescribed by Promate.

Using the 12-volt car battery as external battery for Promate 240/240s is possible. Charging is also possible. However, charging both internal and external batteries will take much time. Use only Promate-prescribed chargers.

Depending on the battery charge and usage of a laptop, these are the number of hours a Powerstation will last:
• Promate 240 or 240s === 2 to 10 hours
• Promate 120 === 2 to 8 hours
• Promate 100 === 2 to 4 hours

If the battery of a laptop is fully charged, it will just require the Powerstaion to supply the trickle charge.

The battery inside a Promate 100 is a lithium ion cell battery, 26400mAh

The battery inside a Promate 100 is a lithium ion cell battery, unlike 120, 240, and 240s models which uses a lead acid battery. Lithium ion (Li-Ion) batteries are more expensive than lead acid types. Li-Ion is used because this type of battery is not bulky.

No. It is not included. Solar panels for Powerstations are sold separately. Php 4,500 for Promate 30W solar panel, and Php 9,000 for 60W solar panel (foldable).

It depends upon the load connected. It will last for about two (2) hours for 100W connected load.

No. It will not be sufficient. The capacity of Promate 240 or 240s is 400W. We suggest buying a generator instead.

No. Unfortunately, we don’t retail. We have dealers intended for retail. For list of dealers, refer to the Promate website.