Promate Generators are available in hardware stores nationwide...
Where are Promate products made? Our products are made in China under the strictest factory conditions. Rest assured, you will find that Promate is one of the most long-lasting, trusted, and durable brands for generators in the Philippines particularly due to our warranty, customer service and spare parts management.
We have distributors nationwide and online. You can contact a Promate distributor near you (promate.com.ph/distributors/) to check available stock. We also have a showroom in Promate Store Ortigas Technopoint Building, J. Vargas Ave., Pasig.
Where can I find technical assistance / spare parts for my Promate unit? We have service partners nationwide. Contact the Promate Service Partner nearest to you (promate.com.ph/after-sales/), chat with Promate Service (facebook.com/PromateServicePH/) or Viber 09338373922 for technical assistance, spare parts inquiries or to help connect you with a service partner.
The PM Premium Generators are more heavy-duty but pricier. Our PH Promate Home line is ideal for light use or emergency back-up for occasional brownouts. Despite its name, many businesses choose this line for its affordability.
How can I become a Promate Distributor or Service Partner? Email sales1@powertechasiapacific.com to apply. We will need your business permit, BIR registration, DTI registration, your most recent audited FS, and a signed CIS form to start the accreditation process.
If the generator has not been run/used regularly, there’s a possibility that it’ll be hard to start. Before contacting Promate Service for help, try this:
1. Check the oil level.
2. Check the fuel level and add if needed. Make sure the fuel has not been contaminated or did not go stale.
3. Change or check your spark plugs.
4. Make sure that the generator’s fuel valve is open.
For gasoline generators, use SAE-30 or multigrade 5W-30W.
For diesel generators use SAE-40.
For diesel engine generators, use diesel. For gasoline generators, use unleaded gasoline. USING THE WRONG FUEL WILL DAMAGE YOUR GENERATOR.
No. Start the generator before applying your load. Then plug the appliances one by one starting with the largest load to the smallest. Before shutting off the generator, remove the load starting with the smallest to biggest.
Run your gasoline generator at least once a month with 30% load for about 15 minutes.
Run your diesel generator at least every week with 30% load for 15 minutes.
Store your Promate products in a cool, clean and dry place that is well ventilated away from flames or sparks.
One year from date of purchase.
To claim warranty, contact us within the warranty period and have your proof of purchase on-hand.
Warranty covers repair/s and replacement/s of any part if:
Promate 100, 300, 600, and 1000 use pure sinewave inverters.
Promate 120 Plus and 240 Plus use modified sinewave inverters.
No. In case you don’t have the original charger, you may order a replacement charger from Promate Store.
Yes, you can connect a 12-volt car battery as external battery for Promate 240/240s for added battery life during extreme emergencies. Charging the external battery using the powerstation is also possible but not recommended. After your emergency is over, bring the external battery to a battery shop to have it charged. Then charge your powerstation as usual via wall socket.
Depending on the laptop specs, battery size & battery level and usage/application, and assuming the laptop starts off in a low-batt state, the Powerstation will last:
You run the risk of damaging the inverter or motherboard (which are expensive to replace).
Promate Service does regular battery replacements. If it expires within 1 year of purchase, it will be covered by the warranty policy.
No. Solar panels are sold separately.
